It’s one of those perennial concerns of any on-line seller. How to deal with feedback.
I’m no psychologist but I do know this is a complicated area.
One thing you can do which buyers like (and gets you off on the right foot) is to leave feedback on payment. eBays Selling Manager Pro can do this for you automatically.
Whats more you can leave pre-written comments which gives you the opportunity to praise your buyer – they have, after all just agreed to buy from you and give you their hard earned cash.
What feedback do you leave? Do you praise your buyers?